RETURN & REFUND POLICY
Effective Date: 15-02-2026
At Shop By Dollar LLC, we aim to provide a clear and fair return process for eligible purchases.
1. Return Eligibility
Returns are accepted under the following conditions:
• The return request is submitted within 14 days of delivery.
• The item is unused, unwashed, undamaged, and in original packaging with all tags attached.
• Custom-made, personalized, intimate wear, or final-sale items are not eligible unless they arrive damaged or defective.
2. How to Request a Return
To initiate a return, please contact:
📧 support@shopbydollar.com
📞 +1 (657) 615-3349
Include your order number and reason for return. If applicable, photos may be requested for verification.
Our team will respond within 1–2 business days with further instructions.
3. Return Shipping & Costs
Damaged, Defective, or Incorrect Items
• Return shipping is covered by us.
• A prepaid U.S. return label will be provided.
• You may choose a replacement (if available) or a full refund.
Standard Returns (Change of Mind, Size, or Color)
• A prepaid U.S. return label will be provided.
• A flat $5 return shipping fee will be deducted from the refund.
• No additional restocking fees apply.
4. Refund Processing
Once the returned item is received and inspected:
• You will be notified of approval or denial.
• Approved refunds are processed within 5 business days.
• Refunds are issued to the original payment method only.
• Your bank or payment provider may take an additional 3–5 business days to reflect the credit.
5. Exchanges
Exchanges are accepted within 14 days of delivery if eligibility criteria are met.
If a replacement item is unavailable, a refund will be issued instead.
6. Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.
Provide your order number and clear photos of the issue. We will provide a prepaid return label and arrange a replacement or refund.
7. Return Address
Returns are processed through our U.S. return center:
Parcel Mail Center
211 S State College Blvd
Anaheim, CA 92806
United States
Please do not send returns without contacting us first, as return instructions must be provided before shipping.
8. Refund Exceptions
Refunds may be denied if:
• The request is submitted after 14 days without prior authorization.
• The returned item is worn, washed, altered, or damaged beyond inspection.
• Original packaging, tags, or accessories are missing.
• The item is non-returnable as described above.
9. Our Addresses Explained
Business & Correspondence Address (Official)
Shop By Dollar LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
This is our official registered business address for all legal, billing, and correspondence purposes.
Return Processing Center (Operational)
Parcel Mail Center
211 S State College Blvd
Anaheim, CA 92806
United States
Returns are processed through our U.S.-based fulfillment partner's facility in Anaheim, CA. This allows us to process returns faster and at lower cost for our customers.
⚠ Please do not send returns to our Wyoming address. Always contact us first at support@shopbydollar.com and we will provide a prepaid return label addressed to the correct facility.
10. Contact Us
For return or refund inquiries:
📧 support@shopbydollar.com
📞 +1 (657) 615-3349
📍 30 N Gould St Ste R, Sheridan, WY 82801, United States